Papers with e-commerce domain

12 papers
KG-FLIP: Knowledge-guided Fashion-domain Language-Image Pre-training for E-commerce (2023.acl-industry)

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Challenge: Various visionlanguage pre-training (VLP) models learn cross-modal alignment from large-scale well-aligned image-text datasets without leveraging external knowledge.
Approach: They propose a knowledge-guided fashion-domain language-image pre-training framework that learns fine-grained representations in e-commerce domain and utilizes external knowledge to improve the pre-train efficiency.
Outcome: The proposed framework outperforms state-of-the-art models on Amazon and Fashion-Gen datasets by large margins.
FashionKLIP: Enhancing E-Commerce Image-Text Retrieval with Fashion Multi-Modal Conceptual Knowledge Graph (2023.acl-industry)

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Challenge: Recent advances in visual-language pre-trained (VLP) models have greatly improved cross-modal retrieval performance . however, the fine-grained interactions between objects from different modalities are far from well-established . e-commerce domain lacks sufficient training data and fine-granular cross-modulal knowledge .
Approach: They propose a visual-language pre-trained (VLP) image-text retrieval model that integrates cross-modal knowledge into the model to improve performance.
Outcome: The proposed model improves performance on e-commerce image-text retrieval task by a large margin.
Automatic Scene-based Topic Channel Construction System for E-Commerce (2022.emnlp-industry)

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Challenge: Recent scene marketing has proved effective for offline shopping.
Approach: They propose a novel product form, scene-based topic channel, which consists of a list of diverse products belonging to the same usage scenario and a topic title that describes the scenario with marketing words.
Outcome: The proposed system can be automated and tested on a real-world e-commerce recommendation platform.
Label-Guided Learning for Item Categorization in e-Commerce (2021.naacl-industry)

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Challenge: a recent study shows that item categorization uses the semantic information of the labels to guide the classification task.
Approach: They investigate whether using the semantic information of the labels can improve item categorization systems in e-commerce.
Outcome: The proposed methods improve item categorization performance on a real data set from a major e-commerce company in Japan.
VIT-Pro: Visual Instruction Tuning for Product Images (2025.naacl-industry)

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Challenge: general-purpose vision-language models struggle to understand and converse about real-world e-commerce product images.
Approach: a new approach is proposed to use large-scale image-text pairs to train a generative VLM for e-commerce product images.
Outcome: The proposed model outperforms general-purpose VLMs on multiple vision tasks in the e-commerce domain.
An Address Intelligence Framework for E-commerce Deliveries (2025.emnlp-industry)

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Challenge: a physical address is an important touchpoint between an e-commerce domain and its customers . incomplete or incorrect addresses can prevent delivery problems and improve the overall customer delivery experience.
Approach: They propose a language model to assist customers withaddress standardization and a Pareto-ensemble multi-task prediction algorithm that derives critical insights from customer addresses to minimize operational losses.
Outcome: The proposed system can minimize operational losses in an e-commerce domain.
Persona or Context? Towards Building Context adaptive Personalized Persuasive Virtual Sales Assistant (2022.aacl-main)

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Challenge: Existing task-oriented conversational agents assume that end-users will always have a pre-determined and servable task goal, which results in dialogue failure in hostile scenarios, such as goal unavailability.
Approach: They propose to build an end-to-end multi-modal persuasive dialogue system incorporating a personalized persuasive module aided goal controller and goal persuader.
Outcome: The proposed system achieves user tasks even in goal unavailability scenarios by persuading them towards a similar and servable goal.
A Practical Approach for Building Production-Grade Conversational Agents with Workflow Graphs (2025.acl-industry)

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Challenge: Large Language Models (LLMs) have led to significant improvements in various service domains, including search, recommendation, and chatbot applications.
Approach: They propose a framework for developing scalable, controllable, and reliable AI-driven agents that can be applied to real-world applications.
Outcome: The proposed framework bridges the gap between academic research and real-world application, and enables scalable, controllable, and reliable AI-driven agents.
KLEJ: Comprehensive Benchmark for Polish Language Understanding (2020.acl-main)

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Challenge: Recent introduction of robust, general-purpose models for fine-tuning has enabled improvements in general natural language understanding (NLU) but such benchmarks are only available for a handful of languages.
Approach: They propose a multi-task benchmark for the Polish language understanding with an online leaderboard . they also propose GLUE, a task for named entity recognition and sentiment analysis .
Outcome: The proposed model performs best on three out of nine tasks in the Polish language . the proposed model is also used in an e-commerce domain to analyze the sentiments of users .
Faithfully Explainable Recommendation via Neural Logic Reasoning (2021.naacl-main)

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Challenge: Existing models for explainable recommendation have neglected faithfulness of KG reasoning .
Approach: They propose to draw on interpretable logical rules to guide path-reasoning process for explanation generation.
Outcome: The proposed method delivers high-quality recommendations and ascertains the faithfulness of the derived explanation.
Shoes-ACOSI: A Dataset for Aspect-Based Sentiment Analysis with Implicit Opinion Extraction (2024.findings-emnlp)

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Challenge: Prior work in ABSA has investigated opinion extraction as an important subtask, but these works only label concise, *explicitly*-stated opinion spans.
Approach: They propose a new ABSA dataset with implicit opinion span annotations . they use paragraph-length inputs and prompted-LLM baselines to evaluate the dataset .
Outcome: The proposed dataset presents significant challenges for fully-supervised models and LLMs.
Benchmarking Web Agent Safety under E-commerce Deceptive Interfaces (2026.acl-long)

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Challenge: Existing web agents are highly susceptible to multiple classes of deceptive interfaces, but they are not designed to mitigate these failures.
Approach: They propose a lightweight plugin framework that allows controlled injection of deceptive interface patterns into existing web environments.
Outcome: The proposed framework enables controlled injection of deceptive interface patterns into web environments.

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